Frequently Asked Questions

What time is check-in?

Check-in begins at 3:00 PM.

What time is check-out?

Check-out is by 11:00 AM.

Is the front desk open 24 hours?

No. The front desk is open daily from 8:00 AM to 10:00 PM. Guests arriving after 10:00 PM must contact the hotel in advance to arrange after-hours check-in.

Can I check in after 10:00 PM?

Yes, but advance arrangements are required. Please contact the hotel before the front desk closes so we can provide after-hours check-in instructions.

Can I check in early?

Early check-in is based on room availability and cannot be guaranteed. Please contact the hotel on the morning of arrival to check availability.

Can I check out late?

Late check-out is based on availability and may include an additional fee. Please ask the front desk before the regular 11:00 AM check-out time.

What is the minimum age to check in?

Guests must be at least 18 years old and provide a valid government-issued photo ID.

What do I need at check-in?

You will need a valid government-issued photo ID and a valid credit or debit card in the name of the registered guest.

Can someone else pay for my room?

Yes, but the cardholder may be required to complete a credit card authorization form and provide identification before arrival.

Can I store my luggage before check-in or after check-out?

Luggage storage may be available during front desk hours. Please contact the hotel to confirm availability.

Payments, Deposits, and Cancellations

What is the cancellation policy?

Cancellation policies depend on the rate selected.

Non-refundable reservations cannot be cancelled or modified for a refund.

For qualifying refundable reservations, cancellation is generally required at least 72 hours before 3:00 PM on the arrival date. Cancellations made inside that period may be charged one night plus tax. After 3:00PM of the arrival date reservations become non refundable.

The cancellation policy shown on your reservation confirmation controls your booking.

Can I cancel because my plans changed?

Refund eligibility depends on the cancellation policy attached to your reservation. Non-refundable reservations remain non-refundable even when travel plans change.

Rooms and Hotel Features

Does the hotel have an elevator?

No. The hotel does not have an elevator. All guest rooms are located on the second floor and are accessible only by stairs.

Are there rooms on the first floor?

No. All guest rooms are located on the second floor.

Do the rooms have kitchenettes?

Yes. Guest rooms include a kitchenette with a refrigerator/freezer, microwave, and stovetop.

Are pots, pans, plates, and utensils provided?

Kitchen items may be available from the front desk. Please request them during front desk hours.

Is breakfast included?

No. The hotel does not currently offer a complimentary breakfast.

Do the rooms have refrigerators?

Yes. Guest rooms include a refrigerator with a freezer compartment.

Do the rooms have microwaves?

Yes.

Do the rooms have stoves?

Yes. Guest rooms include a stovetop as part of the kitchenette.

Is Wi-Fi included?

Yes. Complimentary Wi-Fi is available for registered guests.

Is the hotel smoke-free?

Yes. Smoking and vaping are prohibited inside all rooms and indoor areas.

What is the smoking fee?

A minimum $100 smoking fee may be charged if smoking or vaping occurs inside a guest room or another prohibited area. Additional cleaning or damage charges may also apply.

Does the hotel provide daily housekeeping?

Yes, we do provide daily housekeeping.

Are the rooms newly renovated?

All the rooms and hotel areas have been recently renovated or updated.

Parking and Transportation

Does the hotel have parking?

Yes. Hotel parking is available in a separate lot on the block diagonally from the property.

How much is parking?

Hotel parking is generally $25 per vehicle, per night. 

Is the parking lot next to the hotel owned by Athens Hotel?

No. The lot directly next to the hotel is a separately operated public parking lot.

What happens if I park without paying or in the wrong lot?

Vehicles may be ticketed or towed by the parking lot operator. Towing charges can be substantial, so guests should follow the parking instructions provided by the hotel.

Where should I unload my luggage?

Guests may briefly stop near the hotel entrance to unload luggage, provided they do not block traffic or remain in a restricted area.

Does the hotel offer valet parking?

No.

Does the hotel offer an airport shuttle?

No. Guests may use a taxi, rideshare service, rental car, or public transportation.

Location

How close is the hotel to the Toyota Center?

The hotel is approximately a two-minute walk from the Toyota Center.

How close is the hotel to the House of Blues?

The House of Blues is approximately a two-minute walk from the hotel.

How close is the hotel to the George R. Brown Convention Center?

The convention center is approximately an eight-minute walk from the hotel.

Is the hotel in downtown Houston?

Yes. Athens Hotel & Suites is located in downtown Houston near major entertainment, business, dining, and convention destinations.

Is the hotel close to restaurants?

Yes. Several restaurants, bars, coffee shops, and entertainment venues are within walking distance.

Is the hotel close to public transportation?

Yes. Downtown Houston provides access to METRORail, buses, taxis, and rideshare services. Availability and operating hours vary.

Pets and Service Animals

Are pets allowed?

Yes. Dogs are allowed in designated pet-friendly rooms, subject to availability and hotel approval.

What is the pet fee?

The pet fee is generally $50 per pet, per stay.

Do I need to tell the hotel that I am bringing a pet?

Yes. Guests must notify the hotel before arrival so a pet-friendly room can be confirmed.

Are there restrictions on pets?

Pets must be supervised at all times, kept under control, and may not create excessive noise, damage, odors, or safety concerns. Guests are responsible for cleaning up after their pets and for any damage caused.

Are service animals allowed?

Yes. Trained service animals are accepted in accordance with applicable law. Service animals are not treated as pets and are not charged a pet fee.

Are emotional support animals considered service animals?

Emotional support animals are not classified as service animals under the Americans with Disabilities Act and may be subject to the hotel’s regular pet policy and fees.

Visitors, Noise, and Hotel Policies

Are visitors allowed in guest rooms?

Limited visitors may be permitted, but all visitors must follow hotel policies. The registered guest is responsible for the conduct of everyone entering the room.

Are parties allowed?

No. Parties, large gatherings, and disruptive activity are prohibited.

What are the quiet hours?

Guests must keep noise at a respectful level, especially during nighttime hours. Excessive noise may result in removal from the hotel without a refund.

Can unregistered guests stay overnight?

No. Every overnight guest must be registered with the hotel. Additional occupancy charges may apply.

Can I invite visitors late at night?

Late-night visitors may be restricted for security, noise, and occupancy-control reasons.

What happens if a guest damages the room?

The registered guest is financially responsible for damage, missing items, excessive cleaning, smoking, pet damage, or other losses associated with the reservation.

Are candles or open flames allowed?

No. Candles, incense, and other open-flame items are prohibited.

Are weapons allowed?

Guests must comply with all applicable laws and posted hotel policies. Threatening, unsafe, or illegal conduct will be reported to law enforcement.

Accessibility

Does the hotel have accessible rooms?

Guests with accessibility needs should contact the hotel directly before booking to discuss the available room features.

Is the hotel suitable for someone who cannot use stairs?

Probably not. All guest rooms are on the second floor, and the hotel does not have an elevator.

Can the hotel help carry luggage upstairs?

Assistance may be available depending on staffing, but it cannot be guaranteed. Guests who require assistance should contact the hotel before arrival.

Extended Stays

Does the hotel offer weekly or monthly rates?

Extended-stay rates may be available depending on dates, occupancy, and length of stay. Contact the hotel directly for a quote.

Are utilities included in extended-stay rates?

Standard room utilities and Wi-Fi are normally included. Additional terms may apply to longer stays.

How often is housekeeping provided during an extended stay?

Housekeeping frequency may be limited for extended stays. The hotel can provide the applicable schedule when the reservation is confirmed.

Can I receive mail or packages at the hotel?

Guests should contact the hotel before sending any mail or packages. The hotel may refuse deliveries received before arrival, after departure, or without a matching registered guest name.

Reservations Through Third Parties

I booked through Expedia, Booking.com, or another website. Can the hotel change my reservation?

Some changes must be completed through the company where the reservation was booked. The hotel cannot override every third-party payment, cancellation, or modification rule.

Why does my third-party reservation show a different total?

Third-party websites may charge their own service fees, taxes, commissions, or other charges. The hotel cannot always see or control fees collected directly by another company.

Can I extend a third-party reservation directly with the hotel?

Possibly. Availability and rates must be confirmed, and the extension may need to be created as a separate reservation.

Safety and Emergencies

What should I do in an emergency?

Call 911 for police, fire, or medical emergencies. After calling emergency services, notify the front desk or the hotel’s after-hours contact when it is safe to do so.

What should I do if I am locked out after the front desk closes?

Use the after-hours contact information provided at check-in or posted at the hotel entrance. After-hours assistance should be used for urgent guest issues only.

Does the hotel have security?

The hotel uses security measures such as cameras, locks, and guest-access controls. However, guests should always secure their room, protect valuables, and remove valuables from vehicles.

Contacting the Hotel

What is the best way to contact the hotel?

Guests may call or email the hotel during front desk hours. For reservation-specific questions, include the guest’s full name, arrival date, and confirmation number.